Guest App Support
For login, check-in points, rewards, or a venue-branded app that is not loading as expected.
Email Guest Support →Support · Start with the right team
Tell us what
you are trying to do.
Choose the guest or venue path below so the message reaches the team that works with that part of myREWRD.
Find the right support path ↓Three starting points
Guest help.
Venue operations.
Platform discovery.
Each path keeps the next action direct. No account details are required on this public page; include the venue name and relevant date when they help explain the issue.
Venue Operator Support
For dashboard access, venue setup, app administration, event tools, reporting, billing, or team permissions.
Email Venue Support →Bring myREWRD to a venue
For a live platform walkthrough or a conversation about a venue’s operating and revenue priorities.
Book a live walkthrough →Guest app quick checks
Try the simple fix first.
If the issue remains, email Guest Support with the venue name, date, and the email address used in the app. Do not send a password.
Can’t log in
Use Forgot Password on the login screen and follow the email reset steps.
Missing check-in points
Points can take a few minutes to appear. If they are still missing after 24 hours, include the venue name and check-in date in the support email.
Reward did not apply
Confirm that you are at the venue and the reward is active, then show the reward QR code to venue staff.
App is not loading
Force-close and reopen the app. If the issue continues, reinstall the venue’s app from the App Store or Google Play.
Venue operations
Include the screen,
venue, and action.
For faster context, tell Venue Support which venue you are managing, which dashboard or app screen you were using, what action you attempted, and what happened.
- Venue profile, branding, and app administration
- Events, rewards, check-in, sponsor, TV, or reporting tools
- Team access, billing, subscription, and onboarding questions
Direct contact
Use the mailbox
that matches the question.
Response time depends on the request and operating context. If a venue operation is affected, include the venue name in the subject line.
Guest Supportsupport@myrewrd.com→Venue Operatorsvenues@myrewrd.com→Privacy & Dataprivacy@myrewrd.com→General Inquirieshello@myrewrd.com→
Looking for a venue’s guest app?Search the App Store or Google Play for the venue name, or ask the venue for its direct app link.