By accessing or using the myREWRD platform, including our websites at www.myrewrd.com, app.myrewrd.com, our mobile applications (the “Venue Apps” and the “Artist App”), and any related services, APIs, or communications (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.
myREWRD is operated by KBCB Venue Creative, LLC (“myREWRD,” “we,” “our,” or “us”), a Florida limited liability company.
myREWRD provides a platform for live music venues, performing artists, and venue guests. The Service includes:
You must be at least 17 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
Certain features of the Service require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
We reserve the right to suspend or terminate accounts that contain inaccurate information, violate these Terms, or are used for fraudulent purposes.
By providing your phone number to myREWRD or to a participating venue that uses the myREWRD platform, you consent to receive text messages (SMS/MMS) from myREWRD related to:
Message frequency varies based on your activity and relationship with the platform. Typically, you may receive 1–5 messages per month. Transactional messages (booking confirmations, payment receipts, verification codes) are sent as triggered by your actions or your venue partners’ actions.
You may opt out of SMS messages at any time by replying STOP to any message received from myREWRD. After opting out, you will receive a single confirmation message and no further SMS communications. Opting out of SMS does not affect your ability to use the Service via the mobile apps or web dashboard.
For assistance with messaging, reply HELP to any message or contact us at www.myrewrd.com/support.
Message and data rates may apply depending on your mobile carrier and plan. myREWRD is not responsible for any charges imposed by your wireless provider.
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.
If you use the myREWRD Artist App or are listed in the myREWRD artist catalog by a venue partner:
Venue operators who subscribe to the myREWRD platform agree to additional terms as set forth in the Venue Services Agreement executed during onboarding. In the event of a conflict between these Terms and the Venue Services Agreement, the Venue Services Agreement shall control for venue-specific matters.
You agree not to:
The Service, including its design, text, graphics, logos, icons, images, audio clips, software, and all other content, is the property of myREWRD or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
You retain ownership of any content you submit to the Service (such as profile photos or messages). By submitting content, you grant myREWRD a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content in connection with operating the Service.
Certain features of the Service (such as venue subscriptions, ticket purchases, and premium features) may require payment. All fees are stated at the time of purchase. Payments are processed through third-party payment processors (such as Stripe). By making a payment, you agree to the payment processor’s terms of service.
Refund policies for ticket purchases are determined by the individual venue and are communicated at the time of purchase.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MYREWRD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless myREWRD and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any rights of another party.
We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Lee County, Florida.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a new effective date. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.
If you have questions about these Terms of Service, please contact us:
KBCB Venue Creative, LLC (d/b/a myREWRD)