Discover
The guest finds the event inside the venue experience—or arrives there from an event-specific push.
← Venue Stories & How It Works
The Guest Ticket Journey
Buy the ticket. Get the QR. Walk in.
Ticketing should feel simple to the guest and connected for the venue. myREWRD carries one purchase from the event page to the guest's ticket, their email, and the scan at the front door.
Actual product screen. This walkthrough explains the process; it is not a measured customer result.
From buying a ticket to getting in
The guest should never have to wonder where their ticket went.
Guests can find the event, buy their tickets, open the QR code, and have it scanned at your door through myREWRD.
Guests know where to find their tickets, and your team can follow each sale through admission.
Discover → Buy → Receive → Present → Scan → Check In
LIVE MUSIC
TONIGHT
TONIGHT
YOUR TICKET
General Admission
DEMO QR · LINKS TO MYREWRD.COM
Ticket # DEMO-2026
From screen to front door
Six moments. One ticket record.
Buy
They choose an available ticket tier and complete the purchase through the myREWRD ticket flow.
Receive
The ticket is available in My Tickets, and the buyer receives an email confirmation with ticket access as a second path.
Present
On event night, the guest can open the ticket QR in the app or use the ticket delivered by email.
Scan
Venue staff scan the QR at the door. The ticket is validated against the venue's ticket record.
Check in
A successful scan marks the ticket used, helping prevent the same ticket from being admitted again.
Built-in backup
The app is the primary experience. Email gives the guest another path.
A guest can access their QR ticket in My Tickets, while the purchase confirmation email provides another way to reach the ticket. That matters when someone is standing in a parking lot, changed phones, or simply searches their inbox first.
In the app
Ticket ready when they need it.
The guest's ticket and QR live with the rest of their venue experience.
In their inbox
A practical second route.
The confirmation email gives the buyer a durable purchase record and ticket access outside the app.
The door is not the finish line
Know who bought a ticket and who came through the door.
When staff scan a valid ticket, myREWRD marks that ticket used. The venue can distinguish a ticket that was sold from one that was actually presented and admitted—without moving the guest relationship into another company's ecosystem.
Use those records to understand ticketed attendance and plan the next message to your guests.
See the complete ticket journey
From the buy button to the person scanning at the door.
The QR shown on this case study is intentionally a demonstration code. If scanned, it only opens myREWRD.com and cannot be used for event admission.
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